Customer Support

We take pride in looking after our partners. That’s why we provide customer support that’s available 24 hours a day, seven days a week, all year long. Our professional engineers are here to deliver personalized support, proactive monitoring and maintenance at all times.

Rapid response time

Speed is a crucial element in delivering excellent support to our customers. We fully understand this and our processes have been formulated to ensure a rapid response time of within 20 minutes for any business critical issues you may have.

Single point-of-contact

All you need to remember is one email address and one phone number to reach us. You will also get access to our unique customer support portal, which gives you access to an overview of any issues reported, and their current status.

24/7/365 emergency support

For added peace-of-mind, we have a 24/7/365 emergency support structure in place. We are always here, should you experience any unforeseen circumstances with your casino.